Frequently asked questions about our Virtual Assistance

Do you recognize yourself in any of the situations below?

• Are you unable to get to the 'real' work?
• Are you losing too much time on things you'd rather not be doing?
• Is the work too much for you alone, but you'd rather not hire anyone?
• Are you temporarily short-handed or do you need support with certain tasks?
• Are you spending too much time on work and is your private life suffering as a result?
• Do you have a vacancy that you can't fill?
• Are you looking for a solution to carry out certain tasks within your organization?

Then a Virtual Assistant is for you.

From solo entrepreneurs to large companies, active in all kinds of industries, our Virtual Assistants can be deployed anywhere. We always ensure the perfect match. Read our blog "What can a Moneypenny VA do for me?" and find out if a Virtual Assistant is right for you.

During the kick-off session, as part of our service, we make clear agreements about collaboration and digital communication with your remote VA. Our VAs adapt to the ICT tools and apps that our clients already use, since most clients have already made specific choices in this area. We don't have a fixed Moneypenny system for collaboration tools; our VAs have experience with various tools and quickly learn new ones as needed.

At Moneypenny, we consider this a very important question. Your Virtual Assistant signs an (employment) agreement with us, in which these matters are clearly defined and legally enforceable with penalty clauses.

In addition, Moneypenny has a Remote Work Protocol — a legal framework that sets specific requirements for the home workspace and information security. Your data is only stored on your own company server or on our secure online platform, Moneypenny Meetingpoint — never on the Virtual Assistant’s hard drive.

Want to know more? In our blog article about working securely with a VA, we explain how we ensure safe remote collaboration. Or send an email to info@moneypenny.nl and we’ll send you a copy of our Remote Work Protocol.

Yes, many of our clients provide their Moneypenny VA(s) with an email account using their company's domain. During the online kick-off session, we will discuss this topic and make agreements about how your VA will communicate on behalf of your organization.

Yes, of course! We have a 1 month notice period. In rare cases, it might happen that the connection isn't optimal. Moneypenny always keeps a close eye on things and replaces the online assistant with a colleague if necessary.

Absolutely! Are you running large projects or looking for support within a department? We can assemble a team of Virtual Assistants to take over part or all of a project or department. We identify all the necessary skills and match you with the right VAs. This way, you always have access to the right capacity.

Want to learn more? Read our blog “Can I work with multiple VAs?”

Yes. When you take out a subscription, your VA (or VA team) is carefully selected based on your specific needs and preferences. You always have the final say in the choice. This means you’ll consistently work with the same Virtual Assistant (or team of VAs), under Moneypenny’s supervision.

It’s also possible to switch VAs if needed. Read our blog “How to successfully switch VAs” to learn how this works and why it can be beneficial.

If your VA is unavailable for any reason, we guarantee continuity of service by providing an equally qualified replacement. You can read more about how we handle this in our blog “What if my VA is sick or on leave?”

All forms of (personal) communication are possible with your Moneypenny Virtual Assistant. In addition to email, you can reach your VA by phone and via WhatsApp through her Moneypenny business phone number. You can also use other tools, such as Slack, Teams, Google Meet, Zoom, and more. During the kick-off session, which is organized by your Moneypenny account manager at the start of our collaboration, we will discuss in detail how you will communicate with your VA. Don’t forget to read our blog “5 tips for working remotely with a VA” where we share useful communication tips.

Even then, you can always rely on Moneypenny. We will then temporarily assign another excellent VA. Do you need a specialist in a particular field? We have a fantastic pool of highly qualified remote professionals.

No, we do not grant our Virtual Assistants access to make payments with our clients' company debit cards. However, you can authorize your VA to prepare payments at our bank. Alternatively, you can provide your VA with a business credit card, set with a predetermined limit. In both cases, we always draw up a usage agreement to formalize the terms.