Efficiency and flexibility are important, but how do you ensure you choose the right partner? You’re not just looking for task assistance, but a service provider that truly understands what your business needs. At Moneypenny, we combine 25 years of experience with customized solutions and transparent communication. Curious about what distinguishes us? In this blog, you’ll discover five reasons why entrepreneurs have remained loyal to us for years, from our customer-focused approach to innovative work methods.
With 25 years of experience in virtual assistance services, we know the ins and outs of the profession and know exactly how to support entrepreneurs. These years have not only provided us with knowledge and expertise but also insight into what entrepreneurs truly need. We understand that every situation is different and tailor our approach to your wishes. So, you benefit from a team that knows exactly how to relieve your workload and streamline processes. In addition, we have proudly received the FD Gazelle 2023 and 2024 awards as one of the fastest-growing companies in the Netherlands. Our experience helps you work faster and more efficiently, without you having to reinvent the wheel.
To help you as best as possible, we listen to what clients find important. Each year, we ask our clients how satisfied they are through a comprehensive survey. In it, they rate our VAs on points such as flexibility, accessibility, and quality of work. You not only get the best support but also a partner that is constantly working to improve themselves.
Our average score of 4.39 on a five-point scale, where 3 is the norm, shows that clients appreciate our service. But what is even more important to us are the concrete areas for improvement we receive. We use them to continuously tailor our services to your needs. This means a collaboration for you that gets better year after year. Curious about all the results? You can read the entire client survey here.
Flexibility is central at Moneypenny. With a pool of more than 90 experienced VAs, we ensure that your work never comes to a standstill. Does your regular VA drop out due to illness, leave, or vacation? No stress. We switch quickly and ensure that a replacement with the right expertise seamlessly takes over your tasks.
In addition, our Moneypenny VAs are carefully selected for experience and skills. They regularly attend training to stay up-to-date and are part of an online community where knowledge and tips are shared. Is your VA stuck? Then they can easily consult with other Moneypenny VAs. Client Marnix explains why this is so valuable in his interview.
Do you suddenly need more support? Or less? No problem. At Moneypenny, you can easily scale your subscription up or down. We work together to see what works best; for example, extra hours for your regular VA or hiring a second assistant? This flexibility means you never pay for what you don’t need. Read here how Q-dance deals with our flexible subscription.
At Moneypenny, trust is paramount. We make sure you always know exactly where you stand. No hidden costs, no vague agreements, but open and honest communication. Thanks to our clear reports, you maintain control over the collaboration and see the results in black and white. In addition, every client has a regular virtual assistant, which ensures a reliable and stable collaboration.
Furthermore, at Moneypenny, we work as efficiently as possible. Our VAs book their time per minute instead of in fixed blocks of 10 or 15 minutes. This means you only pay for the exact time spent on your tasks. Through a clear time overview on the monthly invoice, you see exactly how the time was spent. For even more insight, you can even get real-time access to our time registration system.
Moneypenny offers more than just a virtual assistant; you can count on professional support. With 25 years of experience in the field, we know what entrepreneurs truly need. We listen to what you find important, to help you as best as possible. You only pay for the hours you need and benefit from flexibility and continuity. Want to know how to make remote collaboration smooth and effective? Check out our blog with practical tips and discover how to get the most out of remote work.
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