Are you wondering how to leverage AI to make repetitive tasks faster and enhance meaningful human connection? Are you curious to see how technology can truly empower your team while preserving that all-important personal touch? Our Human + AI approach provides the answer, seamlessly blending technology for efficiency with human expertise for strategy and genuine connection. Read our blog to discover how, since 2000, we’ve been pioneering virtual assistance and deploying smart AI solutions to create customized results that truly work.
Our focus is on adding maximum value for our clients. That’s why we strive – wherever possible – to delegate repetitive, administrative tasks to AI or other tools. Not because these tasks are unimportant, but because we want to concentrate on activities where human creativity, strategy, and empathy make all the difference.
Here, AI does the preparatory work, such as gathering data, creating concepts, or structuring information. Our virtual assistants (VAs) then ensure everything is correct and finalize the details. This interplay between humans and technology ensures fast, efficient, and accurate output that is fully tailored to our clients’ needs.
However, the human touch remains important. AI is not perfect. Many tools make mistakes or are not aligned with what an entrepreneur really needs. Moreover, we see that entrepreneurs approach AI differently. Some are early adopters, others are still searching. We help companies embrace AI in a way that suits their organization.
Our Human + AI approach offers the ideal balance. Smart technology takes over routine tasks, allowing our VAs to focus on tasks where human expertise is indispensable. Together, we ensure a result that is both efficient and personal.
Every client is unique, and this also applies to the way they want to use AI. A good example: you might think that scheduling appointments is a perfect job for AI. Yet, we have clients who specifically request the human touch for this task. They want their VA to personally call contacts to make appointments. It’s not about what is technically possible, but about what feels valuable to them.
Customization is and remains the core of our service. We believe that determining which activities you leave to a ‘machine’ and which should be performed by a human is crucial to success. And that is only possible with our Human + AI approach.
After extensive research into AI tools and discussions with our VAs, we chose ChatGPT as one of the most versatile tools. We have developed special training in our Moneypenny Academy where VAs learn what ChatGPT can do, from writing complex emails to summarizing meetings.
A few examples of what VAs can do with ChatGPT:
The result? VAs save time, perform tasks faster, and can support our clients in a wider range of areas.
We are constantly monitoring the latest tools and trends. A team of VAs monitors developments in the AI world and tests new applications.
AI can do a lot, but not everything, and it is not flawless. It does not feel nuance, does not understand emotions, and lacks personal connection. That is why the human touch is so important. Our VAs sense what is needed, add personal value where AI cannot, and perform the final check.
From the introduction of remote working in 2000 to the use of AI in 2025: we are constantly raising the bar. With Human + AI, we combine the best of both worlds. Our VAs become stronger, our clients benefit from smart technology and personal support, and together we work towards a more efficient future.
Curious about how our Human + AI VA services can support your company? Contact us and discover what is possible!
Maak digitaal kennis en stel al je vragen. Of lees meer over onze VA-service.
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