You know the drill: you’re busy with work, in the middle of an important task or meeting, and the phone rings. Do you answer and interrupt your workflow? Or do you ignore it and risk missing an important client?
We understand this challenge all too well. As experts in remote support, we often get the question: “Can my VA also answer my phone?” While a VA can take over many tasks, continuous phone availability is a different story. Fortunately, there’s an efficient solution that ensures you never miss a call again.
In this blog, you’ll discover how a telephone answering service works, why it’s a smart choice, and how you can even benefit from an exclusive discount at Bizziphone through Moneypenny.
In the past, almost every company had a landline phone number. It was seen as professional and gave customers a fixed point of contact. Many companies still have a landline, but with solopreneurs, we increasingly see them using only a mobile number. This makes sense, as their services are often personal and easily managed through their mobile.
What we also see is that people are making fewer phone calls overall. This applies to both landline and mobile phones. This is due to the many alternative communication channels available today, such as WhatsApp, other social media channels, and website chat functions. In a society where communication is becoming increasingly individual, everyone chooses their own preferred channel.
So, as an entrepreneur, it’s important to consider which communication channels you have available and how you use them. Is it immediately clear to your customers how they can contact you? Make sure your website or other online channels are clear about this, so you don’t miss valuable interactions.
The way you manage your phone calls is very personal. Maybe you want a landline to appear professional, or maybe a mobile number is enough. But what happens when you (or a colleague) can’t answer? And if you want to be available at all times, how do you arrange that without having to be constantly on call yourself?
We often get asked if a virtual assistant (VA) can answer the business phone. The short answer is: no. A VA does not work for you full-time and is therefore not always available to answer the phone. This means there will be times when you still miss calls.
A smart and efficient solution is a telephone answering service. This works like a kind of external receptionist: the phone is always answered, and the operator answers calls with your company name. This way, callers experience that they are in direct contact with your company, without you having to answer the phone yourself. Most telephone answering services offer extensive options, such as call forwarding and message taking. You receive an immediate notification with the details of who called and what was discussed. This way you stay informed without having to be constantly available yourself.
A telephone answering service is a relatively inexpensive solution, especially if you don’t have full-time staff. The costs are on average between 2 and 4 euros per call. This can save you a lot of time and stress, while ensuring your professionalism and accessibility. Because we regularly have clients looking for a reliable telephone answering service, we have partnered with Bizziphone. Through Moneypenny, customers also receive a 20% discount on the monthly subscription costs. Read more about the possibilities of Bizziphone here.
Answering your business phone doesn’t have to be a stress factor. While a VA is not always available to answer calls, a telephone answering service offers a perfect solution. This allows you to always be reachable, without having to be on call yourself.
We help entrepreneurs work smarter and more efficiently. Whether it’s virtual assistance, telephone answering services, or other smart solutions, we make sure you can focus on what really matters.
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