How to successfully switch from one Moneypenny VA to another in 4 simple steps

Why would you want to switch VAs?

There are various reasons why a VA might not meet your expectations. Perhaps they have the right skills, but their way of working doesn’t align with how your business operates. Changes within your company—like shifting priorities or the adoption of new tools—can also mean that your VA’s skill set is no longer the right fit.

It’s completely normal for a collaboration not to be perfect from the start. Finding the right working dynamic is often a matter of trial and error. That’s why we make it easy to switch Virtual Assistants—flexibility is one of the core strengths of a VA agency like Moneypenny.

How to switch VAs in four simple steps

1. Discuss your concerns with your account manager
   There’s no need to worry about uncomfortable conversations. Both you and your VA will be supported throughout the transition. We take a proactive approach: your account manager regularly checks in to see if you’re still happy with the collaboration. Whether things are going well or not, your account manager stays involved and wants to hear how things are going. That way, we can help you get the most out of the collaboration with your VA. And of course, if anything comes up in the meantime, your account manager is always available. This ensures you’ll be matched with the right VA as quickly as possible.

2. Evaluation and adjustment
   Transparency is key. Your account manager will walk you through each step of the process to find a better match. It starts by carefully listening to your experience to understand why the collaboration didn’t work out. What did work? What didn’t? With those insights, we’ll search for a new VA who’s a better fit for your needs.

3. Find the perfect match
   Based on your feedback, your account manager will send you new VA profiles. You decide which VA(s) you’d like to meet for an introduction. After the conversation, both you and the VA can decide whether to move forward. If both parties agree, we’ll set up a kick-off session to officially start the new collaboration. As the largest VA agency in the Netherlands, we have the right professional for every task—so a good match is guaranteed.

4. Onboarding your new VA
   Once we’ve found a new VA for you, we ensure a smooth handover. We make the transition as easy as possible, so there’s minimal disruption. All relevant information is stored in a secure environment, which your VA has access to—so you never have to repeat yourself or resend details.

Do I have to pay extra to switch VAs?

No. Finding the right match is part of our service—even if the process needs to be repeated. You only pay for the hours your VA actually works. You never pay extra for the matching process. And if your VA goes on sick leave or maternity leave, your account manager will find a replacement to ensure continuity. This way, you’re never left without a VA.

Don’t wait too long to make a switch

It’s common to build a personal connection with your VA, which can make switching feel difficult. But it’s best for both sides when the collaboration is both productive and enjoyable. If you feel that the partnership isn’t working as well as it should, reach out to your account manager right away.

In short: we’re only satisfied when you are. Moneypenny offers flexibility and peace of mind by helping you find the VA who truly fits your expectations. Because you’re in close contact with your account manager, we can quickly identify when things aren’t working—whether you bring it up or we do. We’re here to take the pressure off, so you can focus on what really matters.

Want to see how other business owners have successfully worked with Moneypenny VAs? Read their success stories. One day, your story might be among them too!

Are you an entrepreneur ready to benefit from Moneypenny’s expertise?

Schedule a free consultation or learn more on our Virtual Assistance page. Still have questions about working with your (potential) VA? Take a look at the FAQ page on our website.