A Virtual Assistant is a personal assistant who - remotely - performs all sorts of tasks to support you mostly from a home office. You can already deploy your personal Virtual Assistant for a couple of hours per week only.
Yes, if you take out a subscription your Virtual Assistant will carefully be selected in accordance with your requirements and wishes whereby you will have the final say. Thus, your Virtual Assistant is truly your own remote employee. You will embark on a long-lasting collaboration which, moreover, will be terminable monthly.
Most customers do not think it necessary to put in a replacement for a short time. Their own Virtual Assistant is that well settled into the work, that usually an adequate solution is found. If a Virtual Assistant is absent for a longer period of time, Moneypenny guarantees continuity with an equally qualified replacement.
In one or two cases it has happened that there was not an optimal click. Moneypenny always keeps the finger on the pulse and if necessary, replaces the Virtual Assistant in question by a new candidate.
We offer a monthly termination period.
What happens if I do not use up my subscription hours in a certain month? Can I add them to next month’s hours?
Adding unused hours to next month’s allotment is, unfortunately, not possible. However, Moneypenny monthly monitors whether the number of hours put in are in accordance with your subscription. If too few hours are used or too many, we will alert you as perhaps it may be more attractive for you to adjust the subscription.
If my Virtual Assistant is on holiday and I do not need a replacement, do I still have to pay that month’s subscription fee?
Of course not. If your Virtual Assistant does not work for you and you do not need a replacement, your are not charged the subscription fee for that month. We exclusively bill post-calculation hours for that period.
This is a very important question for Moneypenny. Your Virtual Assistant has a labour contract with us in which these questions are carefully dealt with, sanctioned by penalty clauses. Furthermore, Moneypenny uses a home working protocol, a legal set of rules specifying home office requirements and information security. Thus, your data are exclusively stored in your own company server or on our secured online platform Moneypenny Meetingpoint and never on the Virtual Assistant’s hard disc. Do you want to know more? Please, send an email to firstname.lastname@example.org, and we will send you the home working protocol.
If the Virtual Assistant prefers that as well, it is possible! After 1,000 hours of service you can take over your Assistant free of charge. If you wish to do this at an earlier stage, you will have to pay a redemption sum.
The way in which our various clients collaborate with their Virtual Assistants differs. Some have their own ICT infrastructure or use online tools such as Drop box. During the orientation session which is part of our service, specific arrangements are made as regards this issue. You can opt for the excellently secured Moneypenny Meetingpoint. Usage of our own online platform by your Virtual Assistant and your organization (one person only) is included in the subscription fee.
After the orientation session under supervision of your Moneypenny account manager you will collaborate directly with your own Virtual Assistant. It is so efficient.
No. We can better support you by offering the executive tasks and the telephone service separately. A specialized telephone service is more efficient and cheaper. Apart from your Virtual Assistant you can take out a low-rate subscription for our telephone team that will handle all your incoming calls.
During a peak load of specialized tasks your own assistant can draw upon VA colleagues. Moneypenny has plenty of candidates with expertise in the most differing fields. Deployment of added assistance is always done by proper mutual agreement.
In that case you can also rely on Moneypenny. We will then temporarily put in another first-rate Virtual Assistant. We have a fantastic database of highly qualified candidates in varying fields of expertise.
If you wish, yes. We have strict rules to prevent abuse.